In times during which the financial sector is transitioning to remote and automated processes, the assurance of high-quality client communication channels plays an extremely important role.

This transition requires call centre staff to become remote assistants responsible for supporting clients with a wide range of requests. During the transition period and full-fledged roll-out of new remote services, clients are very likely to encounter an array of issues related to the use of a new app or platform or have questions regarding new services or document requirements. In such cases, the task of financial institutions (FIs) is to help customers adapt to a changing environment.

This is a series of RSBP video lessons on stress testing basics, designed to help managers and staff at financial institutions (small business banks and MFIs) better understand what a stress test is and how to conduct stress testing at their institutions. The goal is to better understand how resilient a institution is under different adverse events. This is particularly important during the uncertain times associated the economic changes the COVID-19 situation has brought.

The coronavirus pandemic is posing a grave threat to small and growing businesses around the world. Women entrepreneurs make vital contributions to their local economies and are particularly vulnerable to the economic effects of the pandemic. Financial institutions responding to the COVID-19 crisis?

In the context of the COVID-19 pandemic, the barriers that stood and stand in the way of development of women's entrepreneurship have aggravated and can harm the future of women's business even more. Therefore, it is even more critical now to look at these barriers and find approaches and tools to mitigate the impact of the crisis on women and female business.