In this section, articles, expert opinions and other material compiled by experts dedicated to questions related to financing and serving micro, small and medium businesses in Mongolia are published.
| Author: | |
| Date of publication: | 04-12-2024 |
| License: | Copyright RSBP CA & MN |
| Access: | Public |
When assessing the performance of financial organisations, a wide range of indicators can be used. It can be particularly challenging to identify a list of indicators for making decisions related to the development of existing products.
In this article we will describe a tool that can help in this process - a hierarchy of metrics. We will describe the main objectives of developing a hierarchy of metrics, the main existing categories and present an example of building a hierarchy of metrics in a financial organisation.
| Author: | |
| Date of publication: | 29-03-2023 |
| License: | Copyright RSBP CA & MN |
| Access: | Public |
In times during which the financial sector is transitioning to remote and automated processes, the assurance of high-quality client communication channels plays an extremely important role.
This transition requires call centre staff to become remote assistants responsible for supporting clients with a wide range of requests. During the transition period and full-fledged roll-out of new remote services, clients are very likely to encounter an array of issues related to the use of a new app or platform or have questions regarding new services or document requirements. In such cases, the task of financial institutions (FIs) is to help customers adapt to a changing environment.
| Author: | |
| Date of publication: | 11-03-2022 |
| License: | Copyright RSBP CA & MN |
| Author: | |
| Date of publication: | 11-03-2022 |
| License: | Copyright RSBP CA & MN |
| Access: | Public |
This is a series of RSBP video lessons on stress testing basics, designed to help managers and staff at financial institutions (small business banks and MFIs) better understand what a stress test is and how to conduct stress testing at their institutions. The goal is to better understand how resilient a institution is under different adverse events. This is particularly important during the uncertain times associated the economic changes the COVID-19 situation has brought.
| Author: | RSBP for Mongolia |
| Date of publication: | 28-02-2022 |
| License: | Copyright RSBP CA & MN |
| Access: | Public |
The coronavirus pandemic is posing a grave threat to small and growing businesses around the world. Women entrepreneurs make vital contributions to their local economies and are particularly vulnerable to the economic effects of the pandemic. Financial institutions responding to the COVID-19 crisis?